Returns & Exchanges

HEY LC GIRL. WE HOPE YOU LOVE EVERYTHING YOU ORDERED. IF YOU DON’T LOVE IT, YOU CAN SEND IT BACK. WE WILL GLADLY ACCEPT UNWORN, UNWASHED, UNALTERED OR UNUSED MERCHANDISE IN SELLABLE CONDITION WITHIN 14 DAYS OF PURCHASE FOR A CREDIT NOTE.

FOR UAE BASED LC GIRL’S, WE OFFER A CREDIT NOTE OR EXCHANGE.

PLEASE ALLOW UP TO 10 DAYS FOR US TO PROCESS YOUR RETURN OR EXCHANGE, WE’LL BE IN TOUCH ALONG THE WAY.

PLEASE NOTE, ALL SALE ITEMS ARE FINAL SALE.

DOMESTIC RETURNS
  • If you would like to change your item for a different size or a credit note, please contact returns@lcouture.com and enter your name , order number and email address in the email and wait for one of our returns service agents to contact you. Please allow up to 48 hours for a response.
  • You must return your unwanted item within 14 days of placing your order. Customers will have to cover the return cost and the product should be returned in its original condition, with the original tag intact. All items will be reviewed individually upon return.
  • The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
  • If you have received your order and you are missing one of your items or have received an incorrect item, please contact our customer service team by emailing us on info@lcouture.com. Kindly quote your order number and provide us with the name of the missing/ incorrect item, so that we can look into this for you and get the error amended as quickly as possible.
  • Returns & Exchanges usually take 10 days to be received and processed. Once your return is received and inspected, we will send you an email to notify you. When your return has been processed, you’ll receive a credit note valid for 6 months. For exchanges, please allow 2-3 days for your new item to be shipped out, we’ll stay in touch with all tracking information.
  • Please note that we DO NOT offer a credit note for shipping charges, only the value of the goods when purchased.
INTERNATIONAL RETURNS
  • International Orders can only be returned for a credit note. We will provide a credit note excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order.
  • Please contact returns@lcouture.com and enter your name , order number and email address in the email and wait for one of our returns service agents to contact you. Please allow up to 48 hours for a response.
  • Exchanges must be done as a re-order as shipping must be paid.
  • You must return your unwanted item within 14 days of placing your order. Customers will have to cover the return cost and the product should be returned in its original condition, with the original tag intact. All items will be reviewed individually upon return.
  • Returns usually take 10 days to be received and processed. Once your return is received and inspected, we will send you an email to notify you. When your return has been processed, you’ll receive a credit note valid for 6 months.